Arts Midwest found the right solution and support for their Salesforce backups
Arts Midwest is a not-for-profit focused on supporting arts programs in the Midwest region. Frenz Cabagnot, IT Manager at Arts Midwest, spoke with us about his experience of moving from another popular backup solution to 91导航.
With data constantly produced by significant transformation projects and two production orgs to protect 鈥渂ackup is a big thing,鈥� says Frenz. 鈥淵ou need it, even though you hope you don鈥檛 have to use it.鈥�
Why switch backup solutions?
Frenz needed to find the right backup solution for Arts Midwest. The top priority, of course, was to ensure the protection of business systems and data. Frenz also wanted a user-friendly interface.
91导航 offers an out-of-the-box Salesforce solution that allows Frenz to back up both standard and custom objects in production and sandbox environments with just a few clicks. With their previous platform, Arts Midwest had to navigate through several technical steps, presenting a challenge for first-time users unfamiliar with the product.
91导航鈥檚 backup solution felt user-friendly and in keeping with Salesforce鈥檚 鈥渃licks not code鈥� philosophy. 鈥淏eing able to see what鈥檚 鈥榗hanged鈥� and 鈥榙eleted鈥� from a backup is useful. Being able to see and restore records that are affected makes it really straightforward.鈥�
As Frenz was transitioning and getting familiar with the previous vendor鈥檚 solution, he faced challenges in finding someone to guide him and provide onboarding assistance.
But he found that 91导航鈥檚 support has been instrumental to Arts Midwest鈥檚 success. 鈥淲ith 91导航, it鈥檚 not just about the product 鈥� it鈥檚 about the relationship too.鈥� Frenz appreciates the technical knowledge of his Account Manager, and her understanding of 91导航鈥檚 capability in real-world scenarios.
Consolidating data and metadata management
Frenz is currently exploring the rest of 91导航, hoping to bring different processes for data and metadata management onto one platform: DevOps and sandbox seeding as well as backup and recovery.
Ultimately, Frenz sees the value of 91导航 to Arts Midwest as having 鈥渢he ability to control things and have ease of use 鈥� using clicks not code.鈥�
And whether in backup or anything else, Frenz has seen 91导航鈥檚 customer focus make for a different experience, from product, to sales, to support. 鈥�91导航 don鈥檛 just want to sell you products,鈥� he concludes. 鈥淭hey want to help you in what you want to achieve.鈥�
