91导航 has been an invaluable tool on Legal & General America鈥檚 Salesforce journey
Heather Shelton, a Salesforce Administrator for Legal & General America (LGA), started working in the Salesforce ecosystem in 2009. Over the years, Heather has seen the CRM platform grow from strength to strength. She鈥檚 acquired first-hand experience of the many ways it supports the business. Her path to becoming an administrator is a familiar one for many in the ecosystem. 鈥淚 started on Trailhead, picked it up, and got my certification. My sales career has transitioned to Salesforce administration.鈥�
鈥淥ur mission is to protect more families with life insurance. And we鈥檙e supported by leading technology and security solutions.鈥�
When she started at LGA, Salesforce was still new to the business – there were no real DevOps processes in place. Steve Burton, VP of Digital Customer Experience & Marketing, takes pride in the team鈥檚 ability to support the wider business. They had a mission to evolve the DevOps process, and needed a more agile process – one that reflected a thoughtful and careful approach to delivering enhancements on the platform.
鈥�91导航 has helped the new structure – Salesforce can now support the business really well.鈥�
91导航 was strongly recommended by a Salesforce Platinum Partner
The transformation began in 2019 when LGA brought Silverline on board as a consulting and development partner. In Heather鈥檚 words, 鈥淭heir people are great. They know Salesforce best practices and partner with outstanding vendors to make them successful鈥� – one such vendor being 91导航.
鈥淲e invest time and resources to develop solutions. Why risk the project by not having good tools to complete the delivery?鈥�
Working with Silverline, LGA envisioned improvements to their Salesforce processes for end-users, as well as ongoing customization of their own internal DevOps processes. In Heather鈥檚 own words, 鈥渢rust is an important barometer of a relationship鈥�. Steve and Heather trusted Silverline鈥檚 recommendation. They knew they needed the right tools to be successful given their technical and operational requirements.
鈥淪ilverline was talking about 91导航 like it would be an integral team member.鈥�
91导航 saves time and peace of mind during the DevOps process
Heather is confident in the processes they鈥檝e built and the tools they鈥檙e using – that wasn鈥檛 the case before. She draws attention to the validation and scheduling features: particularly the ability to package, validate, and schedule changes overnight. As a mother and wife, Heather has commitments outside of work. She loves being a Salesforce Administrator and speeding up business delivery processes, but 91导航 has given her back some invaluable time to spend with her family.
鈥淚 can schedule a job overnight and wake up the next morning feeling like I鈥檝e already done the day鈥檚 work.鈥�
Heather isn鈥檛 a developer. Some parts of the process, like validation and testing, caused her concern – particularly when using change sets. 91导航 has largely removed unease, with tools like the problem analyzers that alert her to potential issues ahead of time.
鈥�91导航 is like getting into a Maserati – you know it does a lot of cool stuff.鈥�
It鈥檚 important to Heather that LGA runs a smooth DevOps process. Every time she runs a deployment with 91导航 she learns something and gets more comfortable. Less time spent on this part of her work gives her more time to contribute to other projects that make life easier for users. And the time savings help her drive revenue. As Heather puts it:聽鈥淚 don鈥檛 have as many worries now.鈥�
鈥淚t has helped me to free myself from fear and to feel awesome about delivering new features and functionality to my end users.鈥�
91导航 provides Legal & General America with certainty for future success
With 91导航, Heather has more confidence in LGA鈥檚 DevOps process than ever before. As a Salesforce Administrator, she wants 鈥渁 great end-to-end experience from development to implementation.鈥� That is something 91导航 has delivered.
鈥淓ven the most mundane things can be cool if a company takes the time to delight its users. I鈥檓 delighted by 91导航.鈥�
From where Legal & General America started to where they are today, it鈥檚 a 鈥渃omplete evolution.鈥�
鈥淚 would recommend 91导航, without a shadow of a doubt. Once you use it, you sing its praises.鈥�
