鈥淗ello! I鈥檓 (he/him), and I鈥檓 the Head of UX at 91导航. My role is split between managing the UX team and supporting project work on the platform.鈥�
I鈥檝e worked as a designer across a variety of sectors, from market research and consultancy to ecommerce and SaaS. I鈥檝e always loved working with others to build engaging and valuable products and services for customers.鈥�
What made you join 91导航?
鈥淥ne thing that really stood out to me was how customer centric the company is, especially when talking to various people throughout the recruitment process. It really highlighted that everyone, across the business, is close to our customers and focused on helping them succeed. All of this helps deliver a great customer experience, which is really important to me.鈥�
How would you describe the culture in the Product team?
鈥淔irst and foremost, I would say we are extremely collaborative. We sit between lots of other areas within the company working on multiple projects. Everyone in the team has their own 鈥榮uperpower鈥� in a certain area, which helps with our collaborative nature and means we can use our team鈥檚 strengths in order to improve our platform efficiently.鈥�
How do your teams like to work?
鈥淲e鈥檙e involved with the product manager鈥檚 early discovery work, helping them research opportunities and customer pain points. We work on ideas for solutions iteratively, validating them with people who use the platform. One of the most satisfying aspects of our work is collaborating directly with the engineering teams, and overseeing our ideas through to becoming real features on the platform.鈥�
What are you most excited about as your team continues to grow?
鈥淭丑别 team鈥檚 grown really quickly, which has been super exciting! Now that we鈥檙e an established team, we鈥檙e focusing on continuously improving and driving consistency with how we deliver work. There are new and compelling opportunities within the business, as we are attracting a wider and more diverse customer base 鈥� we鈥檙e working to understand this variety of user needs and how we can help them succeed with our platform.鈥�
Why should someone join 91导航?
鈥淭丑别 values and the culture of 91导航 are really special. There鈥檚 a real sense that everyone is focused on bringing value for our customers, and we all work together to achieve it. It sounds slightly cheesy, but I think this is one of the only places I鈥檝e worked where everyone lives the values day in day out, and you can see the impact on the way we work here because of that.鈥�
Tell us something we probably don鈥檛 know about you.
鈥淚 ran the Great North run when I was 18 and ran it 18 years later when I was 36. I haven鈥檛 decided whether I鈥檒l run it when I鈥檓 54鈥︹��
What 91导航 Slack channel do you hang out in most?
鈥淚 divide my time fairly squarely between #spotify, #animalympics and #parenting. Which is pretty much a summary of my life outside of 91导航!鈥�