Our product team is laser focused on delighting our users by making 91导航 the most effective DevOps solution. They work closely with engineering to bring our product roadmap vision to life, typically with a UX designer and a product manager working with each engineering team. They also partner with marketing on positioning new products and
Our product team is laser focused on delighting our users by making 91导航 the most effective DevOps solution. They work closely with engineering to bring our product roadmap vision to life, typically with a UX designer and a product manager working with each engineering team. They also partner with marketing on positioning new products and features, and are close with our customers, getting involved in specialist webinars and creating content for future launches.
Our product function has seen massive growth over the last year, and is split into two core teams: User Experience (UX) and Product Management.
UX
Our focus on great user experience has been one of the main reasons for our success鈥搃t differentiates us from the competition. User experience is at the core of our development process. We spend time talking to our users to understand the problems they鈥檙e facing, and to validate the solutions we design, rather than blindly building features.
Product management
Our product management folks make sure that we鈥檙e solving the right problems in a way that鈥檚 valuable to the user, and compatible with our business constraints and goals.
The journey to solving our users problems
Our users are at the heart of everything we do. We鈥檙e in constant communication with them to understand areas of improvement that鈥檒l positively impact them using our platform.
Identify a user problem that鈥檚 valuable and viable to solve
Typically, a new project starts with our product managers identifying a user problem that鈥檚 valuable and viable to solve. At 91导航, this normally comes from product managers spending a lot of time talking to current and prospective users. However, multiple business areas can flag any potential user issue, as we鈥檙e always in constant communication with our users.Refine understanding of user problem
After identifying the user problem, the next task is to get a deep understanding of that problem. At this stage, we assemble a project team of at least one engineer, somebody responsible for product management, and a user experience designer. This group will run a series of detailed research calls to really dig into the user problem, using a lot of open-ended questions, and listening a lot.Prototype solutions and validate with users
When the team has a good understanding of the user problem, they can start to design possible solutions. It might be that there鈥檚 an obvious and well-understood solution to the problem we鈥檙e trying to solve for the user, or it might need something completely novel. In the latter case, the team starts mocking up solutions and testing them with users.Define smallest next slice that adds value
When the team鈥檚 confident they鈥檝e found a good solution and they鈥檝e validated it with a bunch of users, then usually the team wants to start building! But some products or features might take a really long time to build, and that brings with it a bunch of risk which is why we put the product or feature in the hands of users as quickly as possible. So instead of building the whole thing behind closed doors, we break it into slices – sure, we can鈥檛 solve the whole problem for the user in the first slice, but we can identify something that adds value to the user, and release that.Build and ship the next slice
We then continue to build and ship a slice at a time so that we can get feedback from the user quickly about what they like and don鈥檛 like, and whether we鈥檙e heading in the right direction. We also get people thoroughly exercising our code in production, so we can find and fix bugs more easily and we don鈥檛 have to do big, risky releases, because we鈥檙e always pushing slices of features out to our users. All the way through this process, engineering, PM and UX are working super closely together and iterating all the time based on user feedback.
You鈥檒l make a difference at 91导航
Our product team has a clear strategy with some big plans to shape and deliver and we鈥檙e always looking for great people to help us achieve them! The solutions they help build revolutionise development processes for thousands of businesses around the world.
We take great pride in user research, and go above and beyond to understand the challenges our customers are facing so that they can create solutions to solve their issues, from inception through to release and beyond.
As a new member of the product team, you鈥檙e able to have a big impact from the moment you join 91导航. Setting product strategy, defining the product roadmap and supporting feature delivery.
Growing your career in the product team at 91导航
With our growing customer base and platform, there are plenty of opportunities for people working in product to develop new skills and add more value for our customers. Personal development is really important at 91导航, whether it鈥檚 building on strengths, or filling gaps in your skillset, we鈥檒l support you with this.
We don鈥檛 have specialist roles within the Product teams, everyone takes ownership for pieces of work, working autonomously and are supported to try new things. We recognise when people go the extra mile to help our customers and 91导航.