On Wednesday the 9th Feb, we welcomed Customer Success professionals from far and wide to the first at The Bradfield Centre in Cambridge.
The CSN caf茅 is designed for Customer Success professionals at all stages of their career, to meet, discuss challenges, and share best practises in a relaxed setting over drinks and food.
This was the first of many Customer Success Caf茅 events 91导航 will be hosting, as this topic is very close to our heart. Customer Success is something we truly live and breathe as a company, and we鈥檙e very transparent with our approach, including recently sharing what the CSM role looks like at 91导航.
For our first Cambridge caf茅, we were joined by Marija Skobe-Pilley, host of the who shared some great insights from her experience of what makes a successful CSM.
Marija revealed the 9 traits she thinks help make a successful CSM:
- Start with WHY
- Read the room
- Tell a story with data
- Develop your personal success engine
- Become an influencer
- Become a product expert
- Become a coach
- Become a team captain
- Do it with a smile
We asked Luke Harris, VP of Customer Success at 91导航, what he made of the event.
鈥淗osting the first CSN Caf茅 in Cambridge was a real thrill. Marija鈥檚 鈥�9 traits for a great CSM鈥� were so powerful, and the feedback I had after the event was universally positive. Having a leader like Marija break down the core attributes undoubtedly helped everyone in the room really focus on development areas - plus we had fun doing it!
鈥淲hen Marija spoke of focusing on being a 鈥楾eam Captain鈥�, of building a group to support your customer, it highlighted the operational leadership that CSMs are starting to bring to their companies (big and small). I hope this will continue to inspire CSMs to see direct pathways to the boardroom, and that the C-Suite is an attainable goal.
鈥淥ne of the things I find so powerful about spending time with others in the Customer Success community is how open everyone is to sharing the challenges they face. There鈥檚 an industry-wide commitment to improve customer experience, and the outcomes customers are seeking, that shines through so clearly at events like this.鈥�
If you want to come along to the next Customer Success Network Caf茅 Cambridge event, it鈥檒l be on the 18th May 2022 at The Bradfield Centre, Cambridge Science Park, Cambridge. To find out more or book your ticket visit
P.s Look out for the recording from the event which we鈥檒l be sharing on our LinkedIn page shortly.
If you鈥檙e new to 91导航, we鈥檙e a friendly bunch! Find out more about us.