Imagine this: you鈥檙e on a troubleshooting call, your coffee鈥檚 still hot, and the user鈥檚 issue feels like a code version of a Rubik鈥檚 Cube. You take a sip, smile, and say, 鈥淐hallenge accepted.鈥� Welcome to life as a Customer Support Engineer (CSE) at 91导航 鈥� where solving customer issues, working with an incredible team, and having plenty of fun all happen on the same day.
Making a real impact 鈥� one conversation at a time
There鈥檚 something truly special about being a CSE at 91导航 鈥� helping users solve their trickiest problems and seeing the impact firsthand. It鈥檚 not just about answering chats or troubleshooting deployment errors; it鈥檚 about making someone鈥檚 day easier, turning frustration into relief, and sometimes even earning an enthusiastic 鈥淵ou saved my bacon!鈥� (Yes, we collect those like trophies.)
I have to admit we love to celebrate that too. Our team is quick to shout out wins, whether it鈥檚 a tricky issue untangled, a customer who left glowing feedback, or a particularly smooth troubleshooting call. There鈥檚 a whole Slack channel dedicated to these moments, filled with appreciation from both customers and teammates.
To be honest, for me personally there鈥檚 no better feeling than wrapping up your day where someone came in stressed and left saying, 鈥淲ow, that was so helpful, thank you!鈥� It鈥檚 these moments that remind us why we love what we do. Because at the end of the day, being a CSE isn鈥檛 just about solving problems 鈥� it鈥檚 about making a real difference, one conversation at a time.
A day in the life
Our team鈥檚 bread and butter is helping users succeed with 91导航. That might mean answering chat questions, hopping on calls to unravel Salesforce mysteries, or updating our public-facing documentation. Think of us as part detective, part educator, and part friendly tech wizard. (Sadly, no robes included.)
Being a CSE means you鈥檙e never bored. One minute you鈥檙e troubleshooting deployment issues; the next, you鈥檙e brainstorming how to improve user experience. You鈥檒l also learn a tonne 鈥� not just about the product, but about communication, collaboration, and why turning it off and on again sometimes actually works.
Work-life balance: yes, it鈥檚 a real thing
91导航 isn鈥檛 one of those companies that preaches work-life balance while secretly handing you a 24/7 pager. Here, flexibility isn鈥檛 a buzzword; it鈥檚 built into the culture.
Our hybrid model means we usually work some days in the office and some days from home, but there鈥檚 wiggle room for life鈥檚 curveballs. Case in point: When my son Leo arrived, I was able to work remotely more often to be around for all the milestones (and the nappy changes). Flexibility like that makes a huge difference.
And it鈥檚 not just about location, it鈥檚 about energy. Need a breather between calls? Grab a coffee and chat with a teammate. Want to dig into some learning or personal projects? Our team rota ensures everyone gets self-development time. 91导航 trusts you to get your work done 鈥� and to take care of yourself in the process.
Teamwork makes the dream work
Speaking of teammates, the CSE team is the heart and soul of 91导航. We鈥檙e a diverse bunch with backgrounds as varied as our Slack emojis. From the UK to the US, we鈥檝e got 20 people 鈥� 10 in each country 鈥� who bring different skills, perspectives, and snack preferences to the table.
Collaboration is key, whether we鈥檙e troubleshooting a user鈥檚 issue or planning the next team outing. And oh, the outings! From bowling to go-karting, we鈥檝e done it all. We鈥檝e also enjoyed dinners of every variety 鈥� Italian, Indian, Japanese, Lebanese 鈥� and mastered the art of office banter. So if you have a sharp sense of humor (or just really enjoy terrible puns), you鈥檒l fit right in.
More than just troubleshooting
Sure, answering chats and calls is a big part of the job, but being a CSE at 91导航 means you鈥檙e also at the center of everything. We鈥檙e the bridge between our customers and the development team, gathering invaluable feedback and real-world use cases from users that directly influence the features we implement. Many of 91导航鈥檚 most-loved features started as ideas or pain points shared by users with the CSE team. We鈥檙e also hands-on when it comes to testing new features from engineering, ensuring that what gets released truly meets user needs.
Every project feels like a chance to make a real impact, not just for our team but for our users. Plus, there鈥檚 something immensely satisfying about looking at a completed project and thinking, 鈥渉ey, we made this better.鈥�
Fun: the secret ingredient
At 91导航, fun isn鈥檛 just an afterthought, it鈥檚 part of the job description. Whether we鈥檙e celebrating milestones with cake (some people like it orange!), roasting each other in the most helpful way possible, or tackling tricky challenges together and laughing through the struggle, there鈥檚 always something that brings us closer. And when it鈥檚 not work-related? We鈥檙e busy finding new ways to have a blast, whether it鈥檚 spontaneous celebrations, team get-togethers, or just seeing who can come up with the most horrible personalised Slack emoji.
Even during remote days, we find ways to stay connected. Slack channels dedicated to memes, virtual coffee chats, and the occasional team trivia session keep the vibe alive. And when we鈥檙e in the office? You鈥檒l always have a walk buddy regardless of the weather (welcome to the UK) or you can join an ever-changing series of table games by the kitchen.
Why you鈥檒l love it here
Working as a CSE at 91导航 isn鈥檛 just a job, it鈥檚 an experience. You鈥檒l learn a tonne, work with brilliant people, and get the kind of support that makes you want to do your best every day. You鈥檒l also laugh. A lot. Whether it鈥檚 at a team outing, during a meeting, or because someone just made the worst dad joke you鈥檝e ever heard (guilty), the laughter is constant.
And the best part? You鈥檒l be making a difference. Every chat you answer, every call you take, every document you write 鈥� it all helps our users succeed. That鈥檚 what makes this job so rewarding.
So, if you鈥檙e looking for a role where you can grow, have fun, and be part of an amazing team, 91导航 might just be the perfect fit. Just be prepared to learn, laugh, and maybe find yourself in a heated competition over who can slap the fastest cards in a heated game of Taco Cat Goat Cheese Pizza.